Shipping & Delivery Policy

Last Updated: August 2026

At WILLIS JUDD CAPETOWN, every order is handled with care and shipped as quickly and safely as possible. Below is everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–3 business days.

Once your order has been processed and dispatched, a confirmation email containing your tracking information will be sent.

Please note that orders are not processed on weekends or public holidays.

Shipping Times

WILLIS JUDD CAPETOWN currently ships throughout South Africa.

Estimated Delivery Time

Processing: 1–3 Business Days
Shipping: 6–10 Business Days
Total Estimated Delivery: 7–13 Business Days

Delivery times are estimates and may vary due to courier delays, weather conditions, peak shopping periods, or circumstances beyond our control.

Shipping Costs

FREE Standard Shipping is available on all orders within South Africa.

There are no hidden shipping fees or surprise charges.

Order Tracking

Once your order has been dispatched, a tracking number will be provided via email.

You can use this tracking number to monitor your parcel's progress until delivery.

Incorrect Shipping Information

Please ensure that your shipping address is correct and complete before placing your order.

WILLIS JUDD CAPETOWN cannot be held responsible for parcels delayed or lost due to incorrect or incomplete address information provided at checkout.

Delivery Delays

We make every effort to meet the estimated delivery times. However, unexpected courier delays may occasionally occur.

If your order has not arrived within 15 business days after dispatch, please contact our customer support team for assistance.

Lost or Damaged Packages

If your parcel arrives damaged or appears to have been lost during transit, please contact customer support within 7 days of the expected delivery date.

The matter will be investigated with our courier partner and, where appropriate, a replacement or refund may be arranged.